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Resident Information

The City of El Paso has provided resources and guidance for our residents.

Learn about the County of El Paso’s Reduce the Risk Campaign

Isolation and Quarantine Guidelines for Individuals

RSV Infection

Rentals & Homeowners

As the public health crisis continues to evolve, temporary programs are in place to protect residents:

Project Bravo Foreclosure Prevention Housing Counseling
Project BRAVO's Foreclosure Prevention Program aims to help keep families in their homes by preventing avoidable foreclosures. The counselors assess the situation (financial situation and current mortgage status) and help them understand the options and possible solutions available; create a step-by-step action plan to reach the best solution to fit their needs.

County of El Paso General Assistance - CARES
CARES Act assistance is available for individuals and families who live outside City limits of El Paso, can demonstrate loss of income due to COVID-19 pandemic and meet 150% of Federal Poverty Level. Focus on rent/mortgage and limited water utility assistance from CARES Act funding for areas outside the city limit of El Paso until further notice.

VOLAR Center for Independent Living
Rental, housing, utility and transportation assistance.

Supports and services are designed to obtain, maintain, or enhance a person’s level of independence.  Volar provides five core services: Self and System Advocacy, Independent Living Skills Training, Information and Referral, Peer Counseling and services that facilitate transition from nursing homes and other institutions community, help those at risk of entering institutions, and facilitate transition of youth to postsecondary life.

Available resources to support pandemic: vouchers for section 8; mainstream vouchers for adults 18-61 years of age. They are also offering computer-training classes (via zoom) and can provide tablets for eligible clients.

Job Loss & Financial Hardship

Those currently facing furlough, job loss, and/or financial hardship due to COVID-19 visit the links below for information on job opportunities and financial resources.

Workforce Solutions Borderplex

Job Seekers (Texas Workforce Commission)

Combined and Alternative Services

United Way of El Paso County
In collaboration with the City, we have established and activated a Community Resiliency Center in response to the pandemic. The center is a remote platform that provides direct case management and resource navigation services to families within the El Paso region directly impacted by the pandemic. It will increase community awareness and provide individuals affected by COVID-19 with referrals to basic needs assistance and other related resources to enhance recovery and resiliency.

El Pasoans Fighting Hunger
Emergency Food Boxes. El Pasoans Fighting Hunger (EPFH) is El Paso's only food bank and a member of Feeding America, the nation's largest hunger relief network. The Food Bank is the distribution center for over 132 partner pantries across the borderland region and collaborative hub for hunger initiatives that assists in SNAP applications and nutrition education. 

FEMA Funeral Expenses
Under the Coronavirus Response and Relief Supplemental Appropriations Act of 2021 and the American Rescue Plan Act of 2021, FEMA is providing financial assistance for COVID-19 related funeral expenses incurred after January 20, 2020.

Rescue Mission of El Paso
Residential assistance, job search services, relapse prevention. The Rescue Mission is primarily a shelter for those who are homeless. They provide a wide variety of services for their residents because there are so many facets of life that need attention and care. Overall they can house 192 people at a time, and they average 130 people per night. 

Mental Health

The City of El Paso has put together mental health resources during these uncertain times and help those in a mental health crisis.

Mental Health Resources

Project Amistad Family Counseling Center
Counseling services to support mental health.

Domestic Violence

For anyone affected by abuse and needing support visit the following resources below to get help.

Extended City Resources

The City of El Paso has extended Wi-Fi coverage for certain areas during this time.
Extended Wifi Coverage

Veteran's Support

Homelessness prevention/stabilization, parenting programs, financial assistance, and mental healthcare for Veterans and their families.

Staying Active

As the City of El Paso continues to navigate through the COVID-19 crisis, it is vital for our community to focus on their personal fitness and nutrition so that everyone is ready, physically and mentally, for the next possible wave of COVID-19 infections and the upcoming flu season.

The City of El Paso began an initiative to improve the overall health of our community as a result of the COVID-19 pandemic. Those looking to stay active can learn more about Live Active EP, click on the link to review the list of walking paths open to the public. Please remember to wear a face covering and practice social distancing.

Live Active El Paso

Walking Paths

How to Make a Face Covering