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Resident Information

The City of El Paso has provided resources and guidance for our residents.

Learn about the County of El Paso’s Reduce the Risk Campaign

Guidance for individuals exposed to people with known or suspected COVID-19

Isolation & Quarantine Guidelines For Individuals

Rentals & Homeowners

As the public health crisis continues to evolve, temporary policies are in place to protect residents from evictions. Read more about Section 4024 of the CARES ACT below:

Eviction Moratorium Letter - 03/11/2020

Carta de Suspencion de Desalojo - 03/11/2020

The City of El Paso and County of El Paso have allocated $12.8 million in funding from the Federal Cares Act to provide rental assistance to landlords of residential rental properties for tenants who live within the City of El Paso or County of El Paso and are experiencing an economic hardship as a result of COVID-19. Landlords may enroll in the program starting April 19th. Tenants may apply starting April 22nd. The rental assistance program will remain open until all rental assistance funding has been pledged.

El Paso Rent Help

Job Loss & Financial Hardship

Those currently facing furlough, job loss, and/or financial hardship due to COVID-19 visit the links below for information on job opportunities and financial resources.

Workforce Solutions Borderplex

Job Seekers (Texas Workforce Commission)

El Paso Community Foundation

This program is currently closed after exhausting all program funds and not accepting applications at this time.

In partnership with The El Paso Community Foundation and other local organizations, Project BRAVO will distribute $2,000 funds to assist members of our community who were affected by COVID-19 through an El Paso Community Card (MasterCard debit card). The cards can be used to buy groceries, medical supplies, or other basic needs.

Contact Tracing

Contact tracing is used by health departments to prevent the spread of infectious disease. In general, contact tracing involves identifying people who have an infectious disease and people who they came in contact with and working with them to interrupt disease spread.

El Paso Public Health Case Investigation Form (Questions Asked by El Paso Contact Tracers)

CDC: Contract Tracing

Flyer: About Contract Tracing

Staying Active

As the City of El Paso continues to navigate through the COVID-19 crisis, it is vital for our community to focus on their personal fitness and nutrition so that everyone is ready, physically and mentally, for the next possible wave of COVID-19 infections and the upcoming flu season.

The City of El Paso began an initiative to improve the overall health of our community as a result of the COVID-19 pandemic. Those looking to stay active can learn more about Live Active EP, click on the link to review the list of walking paths open to the public. Please remember to wear a face covering and practice social distancing.

Live Active El Paso

Walking Paths

How to Make a Face Covering

Watch for Symptoms

If you or anyone you know are ill or experiencing flu-like symptoms please see the link below.

Symptoms to look out for:

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

The purpose of the coronavirus self-checker is to help you make decisions about seeking appropriate medical care.

Coronavirus Self Checker (CDC)

Mental Health

The City of El Paso has put together mental health resources during these uncertain times and help those in a mental health crisis.

Mental Health Resources

Domestic Violence

In the mist of stay home orders and social distancing guidelines, an increase in domestic violence has been reported in the community. For anyone affected by abuse and needing support visit the following resources below to get help.

State-Supported Living Centers and State Hospital

For information about positive cases at state-supported living centers and state hospitals, visit the Texas Health and Human Services website.

Extended City Resources

The City of El Paso has extended wifi coverage for certain areas during this time.
Extended Wifi Coverage


Stay safe from COVID-19 related scams.
COVID-19 Scams

Additional Health Guidance


The State of Texas developed the Governor’s Strike Force to Open Texas. The Strike Force will safely and strategically restart and revitalize all aspects of the Lone Star State—work, school, entertainment, and culture.

As Texas begins to reopen the state has provided specific checklists for you to follow if you will patron these businesses or facilities. The lists can be found on the Strike Force website.

Utility Assistance

EP Water
EPWater has received utility assistance grant funding to help customers impacted by COVID-19. If you qualify, you can receive a credit of up to $500, toward a past due balance.
This program is currently closed after exhausting all program funds and not accepting applications at this time.

Project Amistad
One-time full payment on past due electric, water, and gas bills from April 1, 2020 to December 31, 2020.